Service tenet

Service tenet

Providing customers with the best service in the industry, which is convenient, valued, safe, professional, considerate and trustworthy, customer satisfaction is our eternal goal.

  • Convenient

    24-hour hotline opened, fax, email, QQ, network phone and other channels to accept customer issues, first staff responsible for complain following.

  • Valued

    Respond to customers within 1 hour , offer problem-solving solutions and plans in customers' presence.

  • Secure

    Outlets and warranty center all over the domestic provinces and cities, quickly reach the customer site within 24 hours, fast service security.

  • Professional

    1. Quickly solve on-site problems, professional customer response, rigorous processing procedure;

    2. Train customers with product maintenance, maintenance and operational knowledg.

  • Considerate

    Visit customers within 72 hours, caring customers' experience, ensure the normal usage of products

  • Trustworthy

    Issue professional analysis report of products issues, prevent the scene hidden dangers, and provide security services